Last updated: 11 September 2026
RAYA – obrt za proizvodnju i usluge enables consumers to submit written complaints concerning products or services provided by RAYA.
A complaint may be submitted:
By email: info@raya.hr
By post:
RAYA – obrt za proizvodnju i usluge
Dicmo Sušci 61
21232 Dicmo
Republic of Croatia
Please include your name and contact details, together with a clear description of the complaint and, where relevant, information relating to the order, product or service concerned.
RAYA will acknowledge receipt of the complaint without delay and provide a written response within 15 days of receiving the complaint, in accordance with applicable Croatian consumer protection legislation.
For the purpose of handling complaints, RAYA may process the personal data contained in the complaint and related correspondence. Such processing is carried out in accordance with our Privacy Policy.
RAYA keeps a record of received consumer complaints for the period required by applicable law.
Contact
RAYA – obrt za proizvodnju i usluge
Owner: Mauricio Manuel Villalba Almeida
Dicmo Sušci 61
21232 Dicmo
Republic of Croatia
OIB: 92120906383
Email: info@raya.hr
Phone: +385 95 872 5992